Public contract award · eTenders 166708
- Framework agreement
- 9 suppliers share it
Request for Tender for Multi Supplier Framework Agreement for the Provision of Business Process Support Services
The Office of Government Procurement awarded this contract to Abtran Unlimited Company, ARI Services Europe Ltd [ARISE], Capita Customer Solutions Limited, eDocs, Iron Mountain Ireland Limited, Kefron Limited, Key Answering Systems Limited, Relatecare Services Limited and Servisource on 8 July 2021, using an open procedure, and 11 bids were received. The notice publishes €80,000,000 as a ceiling for everything that may be bought under this framework, not as money spent. It names 9 suppliers and publishes one value for all of them; each supplier's share is not published. The published term is 48 months, to Jul 2025.
- Award published
- Term ends
Open the eTenders data on data.gov.ie (opens in a new tab)How to check this record
Who awarded it, and to whom
- Supplier namedAbtran Unlimited CompanyMatched by name and legal form
- Supplier namedARI Services Europe Ltd [ARISE]Not matched to a company record
- Supplier namedCapita Customer Solutions LimitedNot matched to a company record
- Supplier namedeDocsNot matched to a company record
- Supplier namedIron Mountain Ireland LimitedMatched by exact name
- Supplier namedKefron LimitedMatched by exact name
- Supplier namedKey Answering Systems LimitedMatched by exact name
- Supplier namedRelatecare Services LimitedMatched by exact name
- Supplier namedServisourceNot matched to a company record
The notice names 9 suppliers and publishes one value for all of them. Each supplier’s share is not published.
How long does it run?
A published term of 4 years, to Jul 2025.
The term is the notice’s duration counted from the award date. A contract may be extended or end early; the notices do not say.
What the notice says
- Procedure
- Open ProcedureAny business could bid.
- Competition type
- FrameworkA framework agreement: suppliers approved for repeat purchases, with a value that is a ceiling.
- Bids received
- 11Bids the buyer received from businesses.
- eTenders tender ID
- 166708eTenders' own page for a tender needs a free supplier login, so this record links to the OGP open data on data.gov.ie instead.
- TED notice
- 348156-2021 (opens in a new tab)Opens the official notice on TED, the EU's public tenders site.
Check it yourself
The official record this page is built from.
- eTenders awards dataset (OGP, data.gov.ie) (opens in a new tab)One file for every eTenders award: look for tender ID 166708. eTenders' own tender pages need a login.
Cite this record
"Request for Tender for Multi Supplier Framework Agreement for the Provision of Business Process Support Services", contract award record on Declared (declared.ie), compiled from OGP open data row · tender 166708. https://declared.ie/contracts/ogp-166708-54499/request-for-tender-for-multi-supplier-framework-agreement. Data refreshed 12 October 2026.
Published records, not allegations. An award shows who a public body chose to buy from, as it published; it is not a payment and says nothing about how the supplier was chosen beyond what the notice states.