Public contract award · TED 709032-2024
- Framework agreement
- 11 suppliers share it
Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services
The Office of Government Procurement awarded this contract to eDocs, Tata Consultancy Services Ireland Limited, Abtran Unlimited Company, Field Management Ireland Limited, Capita Customer Solutions Limited, ARI Services Europe Ltd [ARISE], Journeycall, Fexco Limited, RigneyDolphin Group, KPMG Unlimited Company and Key Answering Systems Limited on 20 November 2024, using an open procedure, and 12 bids were received. The notice publishes €155,000,000 as a ceiling for everything that may be bought under this framework, not as money spent. It names 11 suppliers and publishes one value for all of them; each supplier's share is not published. The published term is 48 months, to Nov 2028.
- Award published
- Term ends
Open the official notice on TED (opens in a new tab)How to check this record
Who awarded it, and to whom
- Supplier namedeDocsNot matched to a company record
- Supplier namedTata Consultancy Services Ireland LimitedMatched by company number
- Supplier namedAbtran Unlimited CompanyMatched by company number
- Supplier namedField Management Ireland LimitedMatched by company number
- Supplier namedCapita Customer Solutions LimitedNot matched to a company record
- Supplier namedARI Services Europe Ltd [ARISE]Not matched to a company record
- Supplier namedJourneycallNot matched to a company record
- Supplier namedFexco LimitedMatched by company number
- Supplier namedRigneyDolphin GroupNot matched to a company record
- Supplier namedKPMG Unlimited CompanyMatched by name and legal form
- Supplier namedKey Answering Systems LimitedMatched by company number
The notice names 11 suppliers and publishes one value for all of them. Each supplier’s share is not published.
How long does it run?
A published term of 4 years, to Nov 2028.
The term is the notice’s duration counted from the award date. A contract may be extended or end early; the notices do not say.
What the notice says
- Procedure
- Open ProcedureAny business could bid.
- Competition type
- FrameworkA framework agreement: suppliers approved for repeat purchases, with a value that is a ceiling.
- Bids received
- 12Bids the buyer received from businesses.
- Subject (CPV)
- Forms
- Framework agreement
- YesTED records this as a framework: the value is a ceiling for what may be bought, not money spent.
- Buyer town
- Dublin
- eTenders tender ID
- 3784354eTenders' own page for a tender needs a free supplier login, so this record links to the OGP open data on data.gov.ie instead.
- TED notice
- 709032-2024 (opens in a new tab)Opens the official notice on TED, the EU's public tenders site.
Check it yourself
The official records this page is built from.
- TED contract award notice 709032-2024 (opens in a new tab)
- eTenders awards dataset (OGP, data.gov.ie) (opens in a new tab)One file for every eTenders award: look for tender ID 3784354. eTenders' own tender pages need a login.
Cite this record
"Request for Tenders to establish a Multi Supplier Framework Agreement for the provision of Managed Business Process Support Services", contract award record on Declared (declared.ie), compiled from TED contract award notice 709032-2024. https://declared.ie/contracts/ted-709032-2024/request-for-tenders-to-establish-a-multi-supplier-framework. Data refreshed 12 October 2026.
Published records, not allegations. An award shows who a public body chose to buy from, as it published; it is not a payment and says nothing about how the supplier was chosen beyond what the notice states.