Public contract award · TED 323951-2024
Request for Tenders for the provision of a Contact Centre as a Service
Office of the Revenue Commissioners awarded this contract to Deloitte Ireland LLP on 31 May 2024, using an open procedure, and 9 bids were received. The notice publishes a value of €4,500,000. The published term is 60 months, to May 2029.
- Award decision
- Award published
- Term ends
Open the official notice on TED (opens in a new tab)How to check this record
Who awarded it, and to whom
- SupplierDeloitte Ireland LLPNot matched to a company record
How big is it?
Larger than 94% of contract awards, and number 12 of 133 from this public body.
A log scale: each step is ten times the last. “Typical” is the median contract award, €200K.
How long does it run?
A published term of 5 years, to May 2029.
The term is the notice’s duration counted from the award date. A contract may be extended or end early; the notices do not say.
What the notice says
- Procedure
- Open ProcedureAny business could bid.
- Competition type
- BespokeA one-off contract tendered for this purchase.
- Bids received
- 9Bids the buyer received from businesses.
- Subject (CPV)
- Voice-logging system
- Estimated value
- €5,000,000What the buyer expected the contract to be worth before tendering.
- Buyer town
- Dublin 2
- eTenders tender ID
- 2001940eTenders' own page for a tender needs a free supplier login, so this record links to the OGP open data on data.gov.ie instead.
- TED notice
- 323951-2024 (opens in a new tab)Opens the official notice on TED, the EU's public tenders site.
Check it yourself
The official records this page is built from.
- TED contract award notice 323951-2024 (opens in a new tab)
- eTenders awards dataset (OGP, data.gov.ie) (opens in a new tab)One file for every eTenders award: look for tender ID 2001940. eTenders' own tender pages need a login.
Cite this record
"Request for Tenders for the provision of a Contact Centre as a Service", contract award record on Declared (declared.ie), compiled from TED contract award notice 323951-2024. https://declared.ie/contracts/ted-323951-2024/request-for-tenders-for-the-provision-of-a-contact-centre. Data refreshed 12 October 2026.
Published records, not allegations. An award shows who a public body chose to buy from, as it published; it is not a payment and says nothing about how the supplier was chosen beyond what the notice states.