Public contract award · TED 160393-2024
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information Board awarded this contract to DigitalWell on 18 March 2024, using an open procedure, and 1 bid was received. The notice publishes a value of €1,012,000. The published term is 60 months, to Mar 2029.
- Award published
- Term ends
Open the official notice on TED (opens in a new tab)How to check this record
Who awarded it, and to whom
- SupplierDigitalWellNot matched to a company record
How big is it?
Larger than 83% of contract awards, and number 8 of 34 from this public body.
A log scale: each step is ten times the last. “Typical” is the median contract award, €200K.
How long does it run?
A published term of 5 years, to Mar 2029.
The term is the notice’s duration counted from the award date. A contract may be extended or end early; the notices do not say.
What the notice says
- Procedure
- Open ProcedureAny business could bid.
- Competition type
- BespokeA one-off contract tendered for this purchase.
- Bids received
- 1Only one bid was received.
- Subject (CPV)
- Telephone network equipment
- Estimated value
- €1,200,000What the buyer expected the contract to be worth before tendering.
- Buyer town
- Dublin
- eTenders tender ID
- 2390606eTenders' own page for a tender needs a free supplier login, so this record links to the OGP open data on data.gov.ie instead.
- TED notice
- 160393-2024 (opens in a new tab)Opens the official notice on TED, the EU's public tenders site.
Check it yourself
The official records this page is built from.
- TED contract award notice 160393-2024 (opens in a new tab)
- eTenders awards dataset (OGP, data.gov.ie) (opens in a new tab)One file for every eTenders award: look for tender ID 2390606. eTenders' own tender pages need a login.
Cite this record
"Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres", contract award record on Declared (declared.ie), compiled from TED contract award notice 160393-2024. https://declared.ie/contracts/ted-160393-2024/tender-for-the-provision-of-a-call-centre-technology. Data refreshed 12 October 2026.
Published records, not allegations. An award shows who a public body chose to buy from, as it published; it is not a payment and says nothing about how the supplier was chosen beyond what the notice states.