Public contract award · TED 122036-2026
- Framework agreement
Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
Dublin City University awarded this contract to Zendesk Ireland on 20 February 2026, using a competitive procedure with negotiation, and 8 bids were received. The notice publishes €372,103 as a ceiling for everything that may be bought under this framework, not as money spent. The published term is 84 months, to Feb 2033.
- Award decision
- Award published
- Term ends
Open the official notice on TED (opens in a new tab)How to check this record
Who awarded it, and to whom
- SupplierZendesk IrelandNot matched to a company record
How long does it run?
A published term of 7 years, to Feb 2033.
The term is the notice’s duration counted from the award date. A contract may be extended or end early; the notices do not say.
What the notice says
- Procedure
- Competitive Procedure With NegotiationThe buyer negotiated the terms with the bidders it selected.
- Competition type
- FrameworkA framework agreement: suppliers approved for repeat purchases, with a value that is a ceiling.
- Bids received
- 8Bids the buyer received from businesses.
- Subject (CPV)
- Help-desk and support services
- Framework agreement
- YesTED records this as a framework: the value is a ceiling for what may be bought, not money spent.
- Estimated value
- €372,103What the buyer expected the contract to be worth before tendering.
- Buyer town
- Dublin
- eTenders tender ID
- 4844521eTenders' own page for a tender needs a free supplier login, so this record links to the OGP open data on data.gov.ie instead.
- TED notice
- 122036-2026 (opens in a new tab)Opens the official notice on TED, the EU's public tenders site.
Check it yourself
The official records this page is built from.
- TED contract award notice 122036-2026 (opens in a new tab)
- eTenders awards dataset (OGP, data.gov.ie) (opens in a new tab)One file for every eTenders award: look for tender ID 4844521. eTenders' own tender pages need a login.
Cite this record
"Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software", contract award record on Declared (declared.ie), compiled from TED contract award notice 122036-2026. https://declared.ie/contracts/ted-122036-2026/establishment-of-a-single-operator-framework-agreement-for. Data refreshed 12 October 2026.
Published records, not allegations. An award shows who a public body chose to buy from, as it published; it is not a payment and says nothing about how the supplier was chosen beyond what the notice states.